Refund and Return Policy

At PERSONTEES, we take pride in the quality of our custom merchandise. As each item is uniquely created based on your specifications, our refund and return policy is designed to address specific situations.

1. Custom Nature of Products

Given the personalized nature of our products, we are unable to accept returns or offer refunds for reasons such as:

• Change of mind
• Incorrect sizing (if the correct size was ordered based on provided measurements)
• Slight variations in color or design (within reasonable industry standards)

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. To expedite the process, please provide the following:

• Your order number
• A clear description of the damage or defect
• Photographic evidence of the damage or defect

Upon verification, we will offer one of the following solutions:

• Replacement: We will produce and ship a replacement item at no additional cost to you.
• Refund: If a replacement is not feasible, we will issue a full refund for the item.

3. Errors in Customization

If the final product does not match the approved design or specifications provided during the ordering process, please contact us within 7 days of receiving your order. Provide the following information:

• Your order number
• A clear description of the error
• Photographic evidence of the error

We will review the issue and, if the error is on our part, we will offer either a replacement or a refund, as described above.

4. Return Process

In certain cases, we may request that you return the damaged or incorrect item to us. If a return is necessary, we will provide you with a prepaid shipping label and detailed instructions on how to return the item.

5. Refund Processing

Refunds will be processed using the original payment method. Please allow [Number] business days for the refund to appear in your account.

6. Cancellation Policy

Orders can be cancelled within 24 hours of placement. After this period, production may have already begun, and cancellation may not be possible. If cancellation is possible, a cancellation fee may apply to cover any costs incurred.

7. Contact Us

If you have any questions or concerns regarding our refund and return policy, please contact us at [Your Contact Email Address].

We are committed to ensuring your satisfaction with our products and services. We appreciate your understanding of our policy regarding custom merchandise.